If you get a call from someone claiming to be a computer technician from either your internet service provider or a well-known company like Microsoft, and they ask for remote access to your computer to fix an issue, you need to HANG UP. Never give control of your computer to anyone. If they gain access they might be able to install malware, which will let them see everything on your computer, including your personal information. You can never be too cautious. Pass this information along to friends and family so that they can protect themselves, too.